Privacy Policy

Welcome to VELVION. Your privacy is as paramount as the craftsmanship of our collections.

This Privacy Policy explains how VELVION (“we,” “us,” or “our”) collects, safeguards, and uses your information when you experience our world through velvionofficial.com (the “Site”).

By engaging with our Services, you entrust us with your information. We handle it with the utmost care, aligned with international security and data protection standards.

1. The Information We Curate

To deliver an exceptional and personalized shopping experience, we collect information to enhance your journey with VELVION:

•Identity & Contact: Name, email address, phone number, and shipping/billing addresses

•Transaction Details: Purchase history and preferred payment methods (processed through secure, encrypted gateways)

•Digital Footprint: IP address, browser type, and device identifiers collected via cookies to improve site functionality

•Personal Preferences: Wishlist items, style preferences, and interactions with our digital lookbooks

2. How We Utilize Your Data

Your information allows us to elevate your VELVION experience:

•Process and deliver orders accurately and efficiently

•Provide bespoke customer concierge services

•Share exclusive invitations to collection launches, private sales, and brand updates (opt-out available anytime)

•Detect and prevent unauthorized transactions, fraud, or security threats

3. Sophisticated Security

We implement advanced administrative, technical, and physical safeguards.

Your personal data is stored in secure networks, accessible only to authorized personnel.

While no digital system is 100% impervious, we employ SSL encryption, premium firewalls, and rigorous monitoring to protect your VELVION experience.

4. Cookies & Aesthetic Intelligence

We use cookies to enhance your browsing experience and understand your aesthetic preferences:

•Remember items in your shopping bag

•Suggest styles tailored to your taste for future visits

•Analyze site traffic to refine our interface

By continuing to use our Site, you consent to the use of cookies as described in this Policy. You may withdraw consent anytime via your browser settings. Disabling cookies may limit some features of the Site.

5. Third-Party Disclosures

VELVION maintains exclusive relationships with its clients.

We do not sell, trade, or transfer personally identifiable information to outside parties, except for trusted partners assisting us in website operations, business, or service (e.g., high-end logistics partners, secure payment processors), provided they agree to maintain confidentiality.

6. International Transfers

As a global luxury brand, your information may be processed outside your home country.

By using our Site, you consent to such transfers, conducted in compliance with international data protection laws.

7. Children’s Privacy

VELVION respects minors’ privacy. Individuals under 18 may browse the Site under parental supervision.

We only collect personal information from minors with parental consent, used solely to fulfill orders, provide support, and comply with legal obligations.

Any data collected without consent will be promptly deleted.

8. Amendments to This Policy

We may refine this Privacy Policy to reflect changes in law, technology, or internal standards.

Updates will appear on this page with a revised “Last Updated” date.

9. Contact Our Concierge

For inquiries regarding your data, privacy rights, or our practices, contact our dedicated support team:

•Email: velvionofficial@gmail.com

•Phone: +880 1888-539694

•Address: Mirpur 1, Dhaka, Bangladesh